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English Vocabulary in Use - Advanced /

034. Here to Help: a Customer Service

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1-
prompt
2-
query
3-
responsive
4-
accommodating
5-
to get back to
6-
impeccable
7-
obliging
8-
incompetent
9-
impersonal
10-
shoddy
11-
substandard
12-
uncooperative
13-
backlog
14-
urgency
15-
helpline
16-
to put somebody on hold
17-
warranty
18-
guarantee
19-
transaction
20-
availability
21-
home page
22-
frequently asked question
23-
to browse
24-
index
25-
nationwide
26-
dispatch
prompt
Adjetivo
p
p
r
r
o
ɑ
m
m
p
p
t
t
(pronto)

(pronto)

rápido

done or happening without delay

query
query
Sustantivo
q
k
u
w
e
i
r
r
y
i
(interrogante)

(interrogante)

consulta

an instance of questioning

answer
responsive
responsive
Adjetivo
r
r
e
ɪ
s
s
p
p
o
ɑ
n
n
s
s
i
ɪ
v
v
e
(rápido en responder)

(rápido en responder)

receptivo

reacting to people and events quickly and in a positive way

unresponsive
accommodating
accommodating
Adjetivo
a
ə
cc
k
o
ɑ
mm
m
o
ə
d
d
a
t
t
i
ɪ
n
n
g
g
complaciente

complaciente

eager or willing to help others

to get back to
to get back to
Verbo
uk flag
/ɡɛt bˈæk tuː/
volver a contactarse con

volver a contactarse con

to contact someone again later to provide a response or reply, often after taking time to consider or research the matter

Información Gramatical:

Transitivo
Estado Frasal
inseparable
verbo de la frase
get
partícula de la frase
back to
impeccable
impeccable
Adjetivo
i
ɪ
m
m
p
p
e
ɛ
cc
k
a
ə
b
b
ə
l
l
e
impecable

impecable

without any mistakes or errors

obliging
obliging
Adjetivo
o
ə
b
b
l
l
i
g
ʤ
i
ɪ
n
n
g
g
(complaciente)

(complaciente)

servicial

showing a cheerful willingness to do favors for others

incompetent
incompetent
Adjetivo
i
ɪ
n
n
c
k
o
ɑ
m
m
p
p
e
ə
t
t
e
ə
n
n
t
t
incompetente

incompetente

(of a person) not having the necessary ability, knowledge, or skill to do something successfully

impersonal
Adjetivo
i
ɪ
m
m
p
p
e
ɜ
r
r
s
s
o
ə
n
n
a
ə
l
l
neutro

neutro

having no particular preference or emotion about anything or anyone

shoddy
Adjetivo
sh
ʃ
o
ɑ
dd
d
y
i
(deficiente)

(deficiente)

mediocre

Disapproving

of poor quality or craftmanship

substandard
Adjetivo
s
s
u
ə
b
b
s
s
t
t
a
æ
n
n
d
d
a
ɜ
r
r
d
d
(de calidad inferior)

(de calidad inferior)

subestándar

having a quality or level below what is considered acceptable

uncooperative
Adjetivo
u
ə
n
n
c
k
oo
oʊɑ
p
p
e
ɜ
r
r
a
ə
t
t
i
ɪ
v
v
e
N/A

N/A

unwilling to cooperate

cooperative
backlog
Sustantivo
b
b
a
æ
ck
k
l
l
o
ɑ:
g
g
(acumulación)

(acumulación)

pendiente

a collection of tasks, orders, or materials that have not been completed or processed, requiring attention

urgency
Sustantivo
u
ɜ
r
r
g
ʤ
e
ə
n
n
c
s
y
i
(emergencia)

(emergencia)

urgencia

a situation of crucial importance that demands immediate and swift action

helpline
Sustantivo
h
h
e
ɛ
l
l
p
p
l
l
i
n
n
e
(línea de asistencia)

(línea de asistencia)

línea de ayuda

a phone service that provides advice, comfort, or information regarding specific problems

What is a "helpline"?

A helpline is a service that provides assistance or support to individuals who need help with specific issues, such as health problems, technical support, or emergency situations. It is usually available by phone, but can also be accessed online or through other communication channels. Helplines are staffed by trained professionals who offer advice, guidance, or direct assistance. They are often set up by organizations, government agencies, or businesses to help people quickly resolve problems or get the information they need. Helplines are typically available 24/7 or during business hours, depending on the service.

Información Gramatical:

to put somebody on hold
Frase
uk flag
/pˌʊt ˌɛsbˈiː ˌɑːn hˈoʊld/
N/A

N/A

Collocation

to temporarily make someone wait during a phone call before resuming the conversation

warranty
Sustantivo
w
w
a
ɔ
rr
r
a
ə
n
n
t
t
y
i
garantía

garantía

a written agreement in which a manufacturer promises a customer to repair or replace a product, under certain conditions, within a specific period of time

What is a "warranty"?

A warranty is a promise or guarantee provided by a manufacturer or seller that a product will be repaired or replaced if it has defects or problems within a certain period. It usually covers specific issues that may arise under normal use, but it may not include damage caused by accidents or misuse. The purpose of a warranty is to give consumers peace of mind, ensuring that the product will function properly or be replaced if it fails within the agreed-upon timeframe.

guarantee
Sustantivo
g
g
ua
ɛ
r
r
a
ə
n
n
t
t
ee
i
(seguro)

(seguro)

garantía

a written assurance that some product or service will be provided or will meet certain specifications

transaction
transaction
Sustantivo
t
t
r
r
a
æ
n
n
s
z
a
æ
c
k
t
ʃ
io
ə
n
n
transacción

transacción

the general process of purchasing or selling something

availability
Sustantivo
a
ə
v
v
ai
l
l
a
ə
b
b
i
ɪ
l
l
i
ə
t
t
y
i
(accesibilidad)

(accesibilidad)

disponibilidad

the state of being able to be used, obtained, or accessed

inaccessibility
home page
home page
Sustantivo
uk flag
/hˈoʊm pˈeɪdʒ/
(portada)

(portada)

página de inicio

the opening page of a website that introduces it and links the user to other pages

What is a "home page"?

A home page is the main or introductory page of a website, often serving as the starting point for visitors. It typically provides links to other sections or pages of the site, such as articles, services, or contact information. The home page is designed to give visitors an overview of what the website offers and to guide them to specific content or actions. It usually includes the site's logo, navigation menu, and key information about the site’s purpose or goals.

Información Gramatical:

Sustantivo Compuesto
frequently asked question
Sustantivo
uk flag
/fɹˈiːkwəntli ˈæskt kwˈɛstʃən/
N/A

N/A

a list of questions that are frequently asked (about a given topic) along with their answers

to browse
to browse
Verbo
b
b
r
r
o
a
w
ʊ
s
z
e
echar una ojeada

echar una ojeada

to check a web page, text, etc. without reading all the content

Información Gramatical:

Transitivo
index
Sustantivo
i
ɪ
n
n
d
d
e
ɛ
x
ks
índice

índice

a system that provides the amount of prices, costs, etc. so that one can compare them with their previous value

nationwide
nationwide
Adjetivo
n
n
a
t
ʃ
io
ə
n
n
w
w
i
d
d
e
(nacional)

(nacional)

a nivel nacional

existing or occurring across a country

dispatch
Sustantivo
d
d
i
ɪ
s
s
p
p
a
æ
t
ch
ʧ
(despacho)

(despacho)

envío

the act of sending off something

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