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English Vocabulary in Use - Advanced /

034. Here to Help: a Customer Service

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Esci
1-
prompt
2-
query
3-
responsive
4-
accommodating
5-
to get back to
6-
impeccable
7-
obliging
8-
incompetent
9-
impersonal
10-
shoddy
11-
substandard
12-
uncooperative
13-
backlog
14-
urgency
15-
helpline
16-
to put somebody on hold
17-
warranty
18-
guarantee
19-
transaction
20-
availability
21-
home page
22-
frequently asked question
23-
to browse
24-
index
25-
nationwide
26-
dispatch
prompt
aggettivo
p
p
r
r
o
ɑ
m
m
p
p
t
t
Spelling
Chiudi
Accedi
(immediato)

(immediato)

pronto

done or happening without delay

query
query
sostantivo
q
k
u
w
e
i
r
r
y
i
(domanda)

(domanda)

richiesta

an instance of questioning

answer
responsive
aggettivo
r
r
e
ɪ
s
s
p
p
o
ɑ
n
n
s
s
i
ɪ
v
v
e
(pronto a rispondere)

(pronto a rispondere)

reattivo

reacting to people and events quickly and in a positive way

unresponsive
accommodating
accommodating
aggettivo
a
ə
cc
k
o
ɑ
mm
m
o
ə
d
d
a
t
t
i
ɪ
n
n
g
g
accomodante

accomodante

eager or willing to help others

to get back to
to get back to
Verbo
uk flag
/ɡɛt bˈæk tuː/
tornare a

tornare a

to contact someone again later to provide a response or reply, often after taking time to consider or research the matter

Informazioni Grammaticali:

Transitivo
Stato Frasale
inseparable
verbo della frase
get
particella della frase
back to
impeccable
impeccable
aggettivo
i
ɪ
m
m
p
p
e
ɛ
cc
k
a
ə
b
b
ə
l
l
e
impeccabile

impeccabile

without any mistakes or errors

obliging
obliging
aggettivo
o
ə
b
b
l
l
i
g
ʤ
i
ɪ
n
n
g
g
(gentile)

(gentile)

disponibile

showing a cheerful willingness to do favors for others

incompetent
incompetent
aggettivo
i
ɪ
n
n
c
k
o
ɑ
m
m
p
p
e
ə
t
t
e
ə
n
n
t
t
(inefficiente)

(inefficiente)

incompetente

(of a person) not having the necessary ability, knowledge, or skill to do something successfully

impersonal
aggettivo
i
ɪ
m
m
p
p
e
ɜ
r
r
s
s
o
ə
n
n
a
ə
l
l
(neutro)

(neutro)

impersonale

having no particular preference or emotion about anything or anyone

shoddy
aggettivo
sh
ʃ
o
ɑ
dd
d
y
i
(di bassa qualità)

(di bassa qualità)

scadente

Disapproving

of poor quality or craftmanship

substandard
aggettivo
s
s
u
ə
b
b
s
s
t
t
a
æ
n
n
d
d
a
ɜ
r
r
d
d
declassati

declassati

having a quality or level below what is considered acceptable

uncooperative
aggettivo
u
ə
n
n
c
k
oo
oʊɑ
p
p
e
ɜ
r
r
a
ə
t
t
i
ɪ
v
v
e
N/A

N/A

unwilling to cooperate

cooperative
backlog
sostantivo
b
b
a
æ
ck
k
l
l
o
ɑ:
g
g
(arretrato)

(arretrato)

saldo accumulato

a collection of tasks, orders, or materials that have not been completed or processed, requiring attention

urgency
sostantivo
u
ɜ
r
r
g
ʤ
e
ə
n
n
c
s
y
i
(immediatezza)

(immediatezza)

urgenza

a situation of crucial importance that demands immediate and swift action

helpline
sostantivo
h
h
e
ɛ
l
l
p
p
l
l
i
n
n
e
assistenza telefonica

assistenza telefonica

a phone service that provides advice, comfort, or information regarding specific problems

What is a "helpline"?

A helpline is a service that provides assistance or support to individuals who need help with specific issues, such as health problems, technical support, or emergency situations. It is usually available by phone, but can also be accessed online or through other communication channels. Helplines are staffed by trained professionals who offer advice, guidance, or direct assistance. They are often set up by organizations, government agencies, or businesses to help people quickly resolve problems or get the information they need. Helplines are typically available 24/7 or during business hours, depending on the service.

Informazioni Grammaticali:

to put somebody on hold
Frase
uk flag
/pˌʊt ˌɛsbˈiː ˌɑːn hˈoʊld/
N/A

N/A

Collocation

to temporarily make someone wait during a phone call before resuming the conversation

warranty
sostantivo
w
w
a
ɔ
rr
r
a
ə
n
n
t
t
y
i
garanzia

garanzia

a written agreement in which a manufacturer promises a customer to repair or replace a product, under certain conditions, within a specific period of time

What is a "warranty"?

A warranty is a promise or guarantee provided by a manufacturer or seller that a product will be repaired or replaced if it has defects or problems within a certain period. It usually covers specific issues that may arise under normal use, but it may not include damage caused by accidents or misuse. The purpose of a warranty is to give consumers peace of mind, ensuring that the product will function properly or be replaced if it fails within the agreed-upon timeframe.

guarantee
sostantivo
g
g
ua
ɛ
r
r
a
ə
n
n
t
t
ee
i
(certificato di garanzia)

(certificato di garanzia)

garanzia

a written assurance that some product or service will be provided or will meet certain specifications

transaction
transaction
sostantivo
t
t
r
r
a
æ
n
n
s
z
a
æ
c
k
t
ʃ
io
ə
n
n
transazione

transazione

the general process of purchasing or selling something

availability
sostantivo
a
ə
v
v
ai
l
l
a
ə
b
b
i
ɪ
l
l
i
ə
t
t
y
i
(accessibilità)

(accessibilità)

disponibilità

the state of being able to be used, obtained, or accessed

inaccessibility
home page
home page
sostantivo
uk flag
/hˈoʊm pˈeɪdʒ/
pagina iniziale

pagina iniziale

the opening page of a website that introduces it and links the user to other pages

What is a "home page"?

A home page is the main or introductory page of a website, often serving as the starting point for visitors. It typically provides links to other sections or pages of the site, such as articles, services, or contact information. The home page is designed to give visitors an overview of what the website offers and to guide them to specific content or actions. It usually includes the site's logo, navigation menu, and key information about the site’s purpose or goals.

Informazioni Grammaticali:

Nome Composto
frequently asked question
sostantivo
uk flag
/fɹˈiːkwəntli ˈæskt kwˈɛstʃən/
N/A

N/A

a list of questions that are frequently asked (about a given topic) along with their answers

to browse
to browse
Verbo
b
b
r
r
o
a
w
ʊ
s
z
e
navigare

navigare

to check a web page, text, etc. without reading all the content

Informazioni Grammaticali:

Transitivo
index
sostantivo
i
ɪ
n
n
d
d
e
ɛ
x
ks
indice

indice

a system that provides the amount of prices, costs, etc. so that one can compare them with their previous value

nationwide
nationwide
aggettivo
n
n
a
t
ʃ
io
ə
n
n
w
w
i
d
d
e
a livello nazionale

a livello nazionale

existing or occurring across a country

dispatch
sostantivo
d
d
i
ɪ
s
s
p
p
a
æ
t
ch
ʧ
(invio)

(invio)

spedizione

the act of sending off something

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