
034. Here to Help: a Customer Service
Revisión
Tarjetas de memoria
Ortografía
Cuestionario
reacting to people and events quickly and in a positive way

receptivo, rápido en responder
to contact someone again later to provide a response or reply, often after taking time to consider or research the matter

volver a contactarse con
(of a person) not having the necessary ability, knowledge, or skill to do something successfully

incompetente
having a quality or level below what is considered acceptable

subestándar, de calidad inferior
a collection of tasks, orders, or materials that have not been completed or processed, requiring attention

pendiente, acumulación
a situation of crucial importance that demands immediate and swift action

urgencia, emergencia
a phone service that provides advice, comfort, or information regarding specific problems

línea de ayuda, línea de asistencia
to temporarily make someone wait during a phone call before resuming the conversation
a written agreement in which a manufacturer promises a customer to repair or replace a product, under certain conditions, within a specific period of time

garantía
a written assurance that some product or service will be provided or will meet certain specifications

garantía, seguro
the state of being able to be used, obtained, or accessed

disponibilidad, accesibilidad
the opening page of a website that introduces it and links the user to other pages

página de inicio, portada
a list of questions that are frequently asked (about a given topic) along with their answers
a system that provides the amount of prices, costs, etc. so that one can compare them with their previous value

índice
