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Media and Communication - Phone and Phone Services

Here you will learn some English words related to phones and phone services such as "keypad", "speed dial", and "helpline".

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Words Related to Media and Communication
area code
area code
[noun]

a series of numbers at the beginning of a phone number that specifies a region, town, etc.

Ex: I accidentally dialed the wrong area code when trying to reach my friend in another city. 
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blue pages

the pages in a phone book with the list of phone numbers of government departments

Ex: I looked up the phone number for the local library in the blue pages of the directory. 
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call
call
[noun]

the act of talking to someone on the phone or an attempt to reach someone through a phone

Ex: During the call, he shared the good news. 
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callback
callback
[noun]

a phone call intended to return a call received previously

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caller
caller
[noun]

a person who is calling someone on the phone

Ex: She recognized the caller's voice as soon as she answered. 
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caller ID
caller ID
[noun]

a system that shows the phone number of an incoming call

Ex: She checked her caller ID to see who was calling. 
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call waiting

a phone service that enables one to know or answer an incoming call during another call

Ex: I was talking to my friend when call waiting notified me of another incoming call. 
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careline
careline
[noun]

a phone service set up by a company or organization to provide its clients with information about the service they received or a product they purchased

Ex: The careline was very helpful when I needed to cancel my subscription. 
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cold-calling

the practice of making an unexpected phone call or visiting someone in person in order to sell them goods or services

Ex: Sales representatives use cold-calling to generate leads and expand their customer base. 
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collect call

a phone call that the person who receives it agrees to pay for, instead of the caller

Ex: I received a collect call from the hospital asking me to confirm an appointment. 
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conference call

a phone call in which three or more people can hear and speak with one another

Ex: We scheduled a conference call to discuss the new project with the team in different offices. 
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EMS
EMS
[noun]

a system for communicating music, pictures, and lengthy written messages between mobile phones

Ex: I sent her a message through enhanced messaging service with a picture of the event. 
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courtesy call

a visit or phone call that is made as a gesture of politeness

Ex: The customer service team made a courtesy call to ensure I was happy with my new phone. 
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helpline
helpline
[noun]

a phone service that provides advice, comfort, or information regarding specific problems

Ex: She contacted the helpline to get advice on how to handle the emergency. 
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hotline
hotline
[noun]

a direct phone line for emergency calls or calls between heads of governments

Ex: Political campaigns use hotlines to encourage voter turnout and provide information on polling locations. 
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landline
landline
[noun]

a phone connection using underground cables or wires on poles, rather than the satellite connection

Ex: She still uses a landline for reliable communication at home. 
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line
line
[noun]

a telephone connection or service

Ex: He dialed the number, and a voice answered on the other end of the line. 
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local call

any telephone call made within a particular area and using the single switching center

Ex: I made a local call to my friend just to check in. 
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mute button

a button that can be pushed to turn off the sound on a television, telephone, etc.

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phone booth

an enclosed place with a public phone that someone can pay to use

Ex: She stepped into the phone booth to make a private call. 
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phone call

the act of speaking to someone or trying to reach them on the phone

Ex: I received a phone call from my friend just as I was about to leave the house. 
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scrambler
scrambler
[noun]

an electronic device that jams a radio or an electronic signal

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speed dial

a feature on a phone by which a phone number that is already dialed can be called, pressing a single button

Ex: I have my mom's number set on speed dial so I can call her quickly whenever I need to. 
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telephone pole

a tall pole or post that carries wires used for telephone lines

Ex: A bird's nest was built at the top of the telephone pole. 
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toll
toll
[noun]

a payment made for a long-distance telephone connection

Ex: They avoided high toll charges by using email. 
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toll-free telephone number

a phone number with a distinct three digit code that is free of charge for the calling party

Ex: The company’s toll-free telephone number is available 24/7 for any inquiries or issues. 
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voicemail
voicemail
[noun]

a system that allows callers to leave recorded messages for someone who is unable to answer their phone

Ex: She checked her voicemail after missing a call from her boss. 
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wake-up call

a phone call that is made at a particular time to wake someone up, at their request, for example in a hotel

Ex: She requested a wake-up call at 6 AM to ensure she wouldn't miss her early flight. 
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white pages

the section of a phone book that gives the list of the names, addresses and phone numbers of individuals and businesses in an alphabetical order

Ex: I looked up his number in the white pages to give him a call. 
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yellow pages

a section of the phone book with a list of the names, addresses and phone numbers of organizations and firms in an alphabetical order

Ex: I looked in the yellow pages to find a nearby plumber. 
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open line
open line
[noun]

a phone communication in which conversations can be heard or recorded by others

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teleshopping

the practice of selling products on a TV program or online

Ex: I was watching teleshopping late at night and ended up buying a new blender. 
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car phone
car phone
[noun]

a mobile radio telephone that is designed to be used in a vehicle

Ex: The car phone was a lifesaver when I needed to call for help on the highway. 
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cradle
cradle
[noun]

the part of a telephone where the handset or receiver can be put and be charged while not being used

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handset
handset
[noun]

the part of the phone held to the ear through which one can listen and speak

Ex: She picked up the handset to answer the incoming call. 
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MMS
MMS
[noun]

a cellular service that allows one to send and receive color pictures, sounds, etc. on their cell phone

Ex: I sent her a picture of the sunset through MMS because it was too beautiful not to share. 
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switchboard

the central part of a phone system by which phone calls in a hotel, office, etc. are answered and put through

Ex: The receptionist answered the phone and transferred the call through the switchboard. 
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videophone

a telephone device with a screen and camera that can transmit video and audio signals

Ex: With the videophone, I can have face-to-face meetings with colleagues from different cities. 
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text message

a written message that one sends or receives using a mobile phone

Ex: She sent him a quick text message to let him know she'd be late. 
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SMS
SMS
[noun]

a cellular service of sending and receiving brief text messages on a mobile phone

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keypad
keypad
[noun]

a group of numbered buttons on a surface used for operating a TV, phone, computer, etc.

Ex: The security system required a passcode to be entered on the keypad before granting access. 
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mouthpiece

the section of a telephone designed for speaking into

Ex: He held the mouthpiece close while making the call. 
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Bluetooth
Bluetooth
[noun]

the system through which different devices can be connected to each other over short distances wirelessly using radio waves

Ex: The Bluetooth technology in my car allows me to connect my phone and stream music wirelessly while driving. 
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instant messaging

a form of online communication which enables the users to communicate very quickly in real-time

Ex: They prefer to communicate through instant messaging rather than email for quick responses. 
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