customer service
[noun]
the help and advice that a company gives people who buy or use its products or services
Cambridge IELTS 16 - Academic - Test 3 - Listening - Part 2
Here you can find the vocabulary from Test 3 - Listening - Part 2 in the Cambridge IELTS 16 - Academic coursebook, to help you prepare for your IELTS exam.
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to maintain
[verb]
to make something stay in the same state or condition
Ex:
Last
month
,
he
maintained
the
garden
by
trimming
the
hedges
and
watering
the
plants
.
vacancy
[noun]
a position or job that is available
Ex:
The
HR
department
is
actively
recruiting
to
fill
several
vacancies
in
the
sales
team
.
technician
[noun]
an expert who is employed to check or work with technical equipment or machines
Ex:
He
's
a
computer
technician
,
providing
technical
support
and
troubleshooting
for
software
and
hardware
issues
.
forestry
[noun]
the science or practice of planting, managing, and caring for forests
Ex:
Advances
in
forestry
help
maintain
ecological
balance
while
supporting
the
timber
industry
.
conservation
[noun]
the protection of the natural environment and resources from wasteful human activities
Ex:
driving licence
[noun]
an official document that shows someone is qualified to drive a motor vehicle
Ex:
He
had to
renew
his
driving licence
because
it
had
expired
last
month
.
to consider
[verb]
to put something under discussion in order to make a decision
Ex:
The
board
is
currently
considering
the
budget
for
the
upcoming
fiscal year
.
to sow
[verb]
to plant seeds by scattering them on the ground
Ex:
The
farmer
sows
wheat
seeds
in
the
field
to
cultivate
a
crop
for
harvest
.
to harvest
[verb]
to cut and collect a crop
Ex:
The
gardeners
harvest
tomatoes
from
the
vines
when
they
are
fully
red
and
ripe
.
care
[noun]
the act of providing treatment and paying attention to the physical and emotional needs of someone or something
Ex:
perk
[noun]
an extra benefit that one receives in addition to one's salary due to one's job
Ex:
As
a
senior
executive
,
he
enjoys
many
perks
,
such as
a
company car
and
exclusive
travel
opportunities
.
to rent
[verb]
to pay someone to use something such as a car, house, etc. for a period of time
Ex:
She
will
rent
a
flat
until
she
finds
a
house
to
buy
.
cottage
[noun]
a small house, particularly one that is situated in the countryside or a village
Ex:
Her
grandparents
live in
a
quaint
cottage
surrounded
by
gardens
.
estate
[noun]
a vast area that is the property of an individual, usually with a large house built on it
Ex:
The
estate
was
known
for
its
grand
parties
and
lavish
events
hosted
in the main
house
.
active
[adjective]
(of a person) doing many things with a lot of energy
Ex:
She
's
active
in
the
art
community
,
regularly
attending
exhibitions
and
workshops
.
flexible
[adjective]
capable of adjusting easily to different situations, circumstances, or needs
Ex:
He
is
known
for
being
flexible
with
his
schedule
,
accommodating
others
’
needs
.
housing
[noun]
buildings in which people live, including their condition, prices, or types
Ex:
Many
families
struggle
to
find
suitable
housing
.
permanent
[adjective]
continuing to exist all the time, without significant changes
Ex:
They
moved into
a
permanent
home
after
years
of
traveling
from
place
to
place
.
intensive
[adjective]
involving a lot of effort, attention, and activity in a short period of time
Ex:
The
boot camp
was
known
for
its
intensive
physical
workouts
and
strict
discipline
.
overtime
[noun]
the extra hours a person works at their job
Ex:
She
rarely
does
overtime
because of
her
family
.
rapid
[adjective]
occurring or moving with great speed
Ex:
The
rapid
heartbeat
indicated
excitement
or
anxiety
.
promotion
[noun]
an act of raising someone to a higher rank or position
Ex:
His
hard work
and
dedication
led
to
a
quick
promotion
.
accommodation
[noun]
a place where people live, stay, or work in
Ex:
The
university
provides
accommodation
for
students
in
dormitories
and
off-campus
housing
options
.
recruitment
[noun]
the action of enlisting or enrolling people for a particular cause, organization, or activity
consultant
[noun]
someone who gives professional advice on a given subject
Ex:
The
IT
consultant
offered
expert
guidance
to
companies
regarding
their
technological
infrastructure
,
helping
them
streamline
operations
and
maximize
efficiency
.
to specialize
[verb]
to focus exclusively on offering a specific product or service
Ex:
The
restaurant
specializes
in
seafood
dishes
,
known
for
its
fresh
catches
.
sector
[noun]
a specific part or branch of an economy, society, or activity with its own distinct characteristics and functions
maintenance
[noun]
the act of keeping something in good condition or proper working condition
Ex:
Poor
maintenance
led
to
serious
equipment failure
.
to juggle
[verb]
to manage multiple tasks, demands, or responsibilities at the same time
Ex:
She
juggled
her
work
and
family
responsibilities
.
childcare
[noun]
the act of looking after children, especially while their parents are working
Ex:
The
company
offers
on-site
childcare
for
employees
'
children
.
recruit
[noun]
a person who has been newly hired or joined an organization or group
Ex:
The
company
’s
recruits
receive
support
during
their
first
few
months
.
to guarantee
[verb]
to formally promise that specific conditions related to a product, service, etc. will be fulfilled
Ex:
The
manufacturer
guarantees
that
the
washing machine
will
be
free
from
defects
for
two
years
after
purchase
.
overseas
[adverb]
to or in a foreign country, particularly one that is across the sea
Ex:
The
military
deployed
troops
overseas
for
peacekeeping missions
.
keen
[adjective]
having a strong enthusiasm, desire, or excitement for something or someone
Ex:
He
was
n’t
too
keen
on
attending
the
party
,
so
he
stayed in
.
remote
[adjective]
far away in space or distant in position
Ex:
The
remote
island
in
the
Pacific Ocean
was
uninhabited
.
book
[noun]
a compilation of known information about a subject or person
Ex:
The
agency
maintains
a
book
on
organized crime
figures
.
commercial
[adjective]
related to the purchasing and selling of different goods and services
Ex:
This
product
is
designed
for
the
commercial
use
,
not
for
private
households
.
client
[noun]
a person or organization that pays for the services of a company or recommendations of a professional
Ex:
The
software
company
prides
itself
on
delivering
tailored
solutions
to
its
clients
.
to supply
[verb]
to provide something needed or wanted
Ex:
The
company
will
supply
all
the
necessary
materials
for
the
project
.
to operate
[verb]
(of a business or organization) to function or work in a specific place or in a particular manner
Ex:
The
store
will
operate
as usual
during
the
holiday season
.
fast-paced
[adjective]
characterized by a high level of speed, activity, or excitement
Ex:
They
took
a
break
to
recover
from
the
fast-paced
schedule
of
the
tour
.
profit
[noun]
the sum of money that is gained after all expenses and taxes are paid
Ex:
Last
year
’s
profit
was
reinvested
into
expanding
the
company
.
margin
[noun]
(business) the difference between the amount of money spent to buy or produce something and the amount of money gained from its sale
Ex:
The
retailer
offers
discounts
to
increase
sales
volume
while
maintaining
a
healthy
margin
.
staff
[noun]
a group of people who work for a particular company or organization
Ex:
Our
company
is
hosting
a
party
for
the
staff
next
week
.
sociable
[adjective]
possessing a friendly personality and willing to spend time with people
Ex:
As
a
very
sociable
person
,
John
never
had
trouble
meeting
new
people
when
traveling
alone
due to
his
friendly
nature
.
post
[noun]
a job, position, or role, often within an organization or a company
Ex:
The
company
advertised
a
vacant
post
on
their
website
.
crop
[noun]
a plant that is grown for food over large areas of land
Ex:
The
crop
of
rice
was
abundant
this
year
due to
favorable
weather conditions
.
nutrition
[noun]
the field of science that studies food and drink and their effects on the human body
Ex:
Her
passion
for
nutrition
led
her
to
pursue
a
career
as
a
dietitian
,
helping
others
improve
their
health
and
well-being
through
proper
nutrition
.
legislation
[noun]
a formal rule or collection of rules enacted by a governing authority
Ex:
The
legislation
on
data
privacy
has
changed
how
companies
handle
user
information
.
(career|corporate) ladder
[phrase]
the different levels of jobs and responsibilities that people can move up in their chosen profession as they gain more experience and skills
Ex:
Networking
can
help
you
advance
more
quickly
up
the
corporate
ladder
.
applicant
[noun]
someone who formally applies for something, especially a job, position, or opportunity
Ex:
The
scholarship
committee
reviewed
hundreds
of
applicants
from
across the country
.
maternity
[noun]
the state of being pregnant; the period from conception to birth when a woman carries a developing fetus in her uterus
contract
[noun]
an official agreement between two or more sides that states what each of them has to do
Ex:
administration
[noun]
the process and activities required to control and manage an organization
Ex:
The
doctor
supervised
the
administration
of
the
experimental
treatment
.
sales
[noun]
the department within a company or organization that is responsible for selling its products or services to customers
chain
[noun]
a group of retail stores that have the same name and sell similar products or services, all owned and run by the same company
Ex:
garden center
[noun]
a store that sells plants, gardening tools, and supplies for home and outdoor gardens
Ex:
She
works at
a
garden center
,
helping
customers
choose
plants
.
to [work] hard, [play] hard
[phrase]
to put a lot of effort and energy into work or duties and then enjoy free time or fun activities with the same level of energy
Ex: